Welcome to the FAQ page.
If you don't find the answer you're looking for, please contact me by phone!
Getting back to you as quickly as possible is my goal. Call 440-941-6544 with any questions or concerns.
Do you make custom items?
Absolutely! I love creating custom items. It is exactly what got me to where I am today! You can always text or call: 440-941-6544 or email us: firstname.lastname@example.org with your ideas and we can work on a plan to get that special item created for you!
My promise to you
I want you to be pleased with your purchase. If for any reason you're not satisfied with your product, simply return it for a prompt and courteous exchange, credit, or refund of the merchandise purchase price. Please note, custom, personalized and sale items are final. Custom and personalized orders can only be returned if defective due to the nature of the products. Please read our complete refund policy here.
What if an item is damaged in shipping?
Thankfully everything is shipped with insurance so that is easily taken care of once you provide us with the best images of the damaged goods. I will send you your replacement as quick as it takes me to create it and get it shipped to you. Please keep in mind that there are periods, especially during the holidays where the replacement may take a tad longer to reach you so the sooner you reach out to me, the quicker we can get it resolved.
How do I return something?
To exchange or return your purchase, custom and/or personalized items excluded, contact our staff at: info@laughinggirldesign to let them know about the issue so they can send a confirmation number for return to you via email.
Laughing Girl Design, LLC, 8830 Echo Drive, Mentor, OH 44060
For your protection, return your package insured by UPS, or USPS.
What is your return and refund policy?
All Laughing Girl Design, LLC, purchases are backed by my 30-day 100% satisfaction guarantee. The main goal is to have you happy with your purchase. With that said, please note, personalized items may not be returned unless defective.
All replacement products are subject to price change and availability. I am not responsible for typographical or system errors. The best way to avoid this issue is to double check your information that you provide us when placing your order.
Please read our complete refund policy here.
Who do I contact with questions about my order?
Please reach out to us at email@example.com or 440-941-6544